Blackbook Performance was founded to help service-led businesses improve performance through sharper operational execution, stronger customer experience and practical commercial advisory.

Led by Mark Tarrant, Blackbook Performance combines more than 30 years of real-world operational leadership with structured performance discipline to help businesses identify opportunities, solve operational challenges and deliver measurable improvement.

Mark’s background spans complex hospitality operations, premium customer environments, multi-site leadership, venue openings, commercial turnarounds, customer experience and large-scale event execution across Australia and internationally.

Having launched, operated and improved businesses in highly competitive, labour-intensive and customer-facing environments, Blackbook Performance brings practical insight rather than theoretical consulting.

This is advisory grounded in operational reality.

Blackbook Performance works with businesses where customer experience, people, systems and execution directly impact profitability, reputation and long-term performance.

Services include:

• operational performance reviews

• customer experience programmes

• secret shopper assessments

• performance improvement advisory

• operational readiness and launch support

• service standards and quality systems

Mark also brings ISO 9001 Lead Auditor accreditation and customer experience audit experience through Volkswagen Group Australia, adding structured analytical discipline to practical commercial advisory.

Blackbook Performance is built on clear thinking, honest assessment and practical recommendations that create measurable outcomes.

Whether supporting hospitality groups, retail businesses, premium service brands, private member organisations or other service-led businesses, the focus remains the same:

improve performance, strengthen customer experience and deliver results.